RE: Weekend Engagement - Let's Talk About Customer Service
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Customer service will always be the first line of defense of a company I should know because I am one.
There are bad days for sure, but as a practice an irritation should not be and never be passed on to the consumers or the end user. Yes there are some customers that are salty as well but more often than not, it is how the representative and the protocols given as provided.
The chair scenario is a poor customer service set up for sure as you need to have them be escalated, a simple email acknowledgment and providing TAT on resolution can do the trick at the very least you know when to get a resolution even if you do not know if it will be resolved or not.
The refrigerator is a good sample kudos to the team for a job well done!
Ah thanks for sharing! It's tough job for sure! Yeah I managed to get chair resolved but it was a frustrating process and it definitely expended a lot of my energy.